Frequently Asked Questions

This page is for Frequently Asked Questions from Medical Providers. For patient questions about billing, please check Billing FAQ's.

Q: What are the benefits to using a billing service?

A: Some of the most important benefits are:

Increased productivity of your office staff
No staff billing training costs
More consistent cash flow
Decrease the time to receive payment
No phone calls from your office staff to insurance companies
Fewer errors
Dedicated follow up on problem claims

Q: How do you charge for medical billing services?

A: Our fees are charged on a contingency fee basis.

*Charges for full-service billing depend on the specialty, payer mix and practice revenue.

Q: Are you HIPAA compliant?

A: Yes, we are fully compliant.

Q: Where do the checks go ?

A: Payments are always sent directly to your practice or to a designated lock box account- never to us. All we need is a copy (or original, if you prefer) of the EOB to properly credit the account and follow-up on existing balances.

Q: What size practices does PQBS serve?

A. We serve multi-specialty as well as solo practices.

Q: What kind of information do you need from my practice?

A. We can work with your existing encounter form or superbill or we can connect to your EMR/billing system to review, correct and process claims.

Q: What kind of reports will I get?

A. There are a variety of reports available. The standard reports include monthly closing and aged receivables. Additional reports are available upon request.

Q: What if patients have questions about their claims?

A. Any statement that your patient receives will have information on how to contact us. Should they contact your office with questions, the patient should be directed to us so that we may research their situation and address their concerns.

Frequently Asked Questions

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